Social distance marking in place and felt very safe and relaxed, not lots of people which was great.

Very easy to book, sign waiver and watch safety video on your phone, plenty hand sanitizers around and brilliant how you dont have to touch them. Visited today, first outing as a family since lockdown. I'm sorry to hear that you have decided not to return to Flip Out Stoke.

I appreciate you taking the time to offer up this feedback and will use it to ensure that we continue to develop our in-store cleaning regimes in line with COVID-19, our colleagues are still learning the do's and don'ts as this is new to them and I will share your feedback with them to support their development. We do have strict sanitation procedures in place and the store is fogged on a regular basis, the antibacterial fogging fluid used lasts on surfaces for up to 30 days providing ultimate protection for our staff and guests. I appreciate your comments in regards to our toilet checks and as a result of your feedback, a manager now checks these alongside the check by the team members. This was as a result of our team getting used to new guidelines. The chairs had been put out by a staff member that thought they were doing the correct thing, however once management had been alerted to this, they were swiftly collected in and put away. Thank you for taking the time to review your recent visit to Flip Out Stoke, i'm sorry to read that you were left feeling disappointed.Īs a result of COVID-19, our store capacity has been reduced in line with governement guidance, we have not yet reached this new reduced capacity, we have worked in conjunction with an external Health & Safety consultant who has advised us throughout and both us and them feel that we are operating to a safe limit.

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